Skip to content

manual subtitle download will not work for provider greeksubs #3219

Description

@zo6zo6

Describe the bug
Manual download will not work for provider greeksubs. Automatic download works perfectly fine. See #3187 (comment) for more info. Since automatic downloading is working perfectly, fixing this, is not a top priority but it will be nice to have the ability to manually download subs from there

To Reproduce
Try to manually download any sub from provider greeksubs

Expected behavior
Successfully download a subtitle manually from greeksubs

Screenshots
i have attached logs below

Software (please complete the following information):

  • Bazarr: v1.5.6-beta.16-ls764 by linuxserver.io
  • Radarr version 6.1.1.10317 (beta)
  • Sonarr version 4.0.16.2944
  • OS: Raspberry pi os lite 12

Additional context

Logs:
2026-02-24 22:24:35|DEBUG   |root                            |Task Manually downloading Subtitles (191) added to queue|
2026-02-24 22:24:35|INFO    |socketio.server                 |emitting event "data" to all [/]|
2026-02-24 22:24:35|INFO    |engineio.server                 |7JfJ-exw7FD5QwI4AAAI: Sending packet MESSAGE data 2["data",{"type":"jobs","action":"update","payload":{"job_id":191,"progress_value":null,"status":"pending"}}]|
2026-02-24 22:24:35|INFO    |socketio.server                 |emitting event "data" to all [/]|
2026-02-24 22:24:35|INFO    |engineio.server                 |7JfJ-exw7FD5QwI4AAAI: Sending packet MESSAGE data 2["data",{"type":"jobs","action":"update","payload":{"job_id":191,"status":"running"}}]|
2026-02-24 22:24:35|DEBUG   |root                            |Running job Manually downloading Subtitles (id 191): bazarr.subtitles.manual.movie_manually_download_specific_subtitle([], {'radarr_id': 107, 'hi': 'False', 'forced': 'False', 'use_original_format': 'False', 'selected_provider': 'greeksubs', 'subtitle': 'gASV5QIAAAAAAACMJHN1YmxpbWluYWxfcGF0Y2gucHJvdmlkZXJzLmdyZWVrc3Vic5SMEUdyZWVr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\r\nc2NvcmWUS2h1Yi4=\r\n', 'job_id': 191})|
2026-02-24 22:24:35|INFO    |socketio.server                 |emitting event "data" to all [/]|
2026-02-24 22:24:35|INFO    |engineio.server                 |7JfJ-exw7FD5QwI4AAAI: Sending packet MESSAGE data 2["data",{"type":"jobs","action":"update","payload":{"job_id":191}}]|
2026-02-24 22:24:35|DEBUG   |root                            |BAZARR updating pools: {'series_1': SZProviderPool [7 providers (6 initialized; 1 discarded)], 'movie_1': SZProviderPool [7 providers (5 initialized; 0 discarded)]}|
2026-02-24 22:24:35|DEBUG   |root                            |BAZARR updating pool: movie_1|
2026-02-24 22:24:35|DEBUG   |subliminal_patch.core           |Discarded providers: set() | New providers: {'supersubtitles', 'greeksubs', 'subsource', 'subdl', 'subf2m', 'gestdown', 'opensubtitlescom'}|
2026-02-24 22:24:35|DEBUG   |subliminal_patch.core           |Updated discarded providers: set()|
2026-02-24 22:24:35|DEBUG   |subliminal_patch.core           |Removed providers: set()|
2026-02-24 22:24:35|DEBUG   |subliminal_patch.core           |No provider config updates|
2026-02-24 22:24:35|DEBUG   |root                            |BAZARR pools update elapsed time: 28.45ms|
2026-02-24 22:24:35|DEBUG   |root                            |BAZARR Manually downloading Subtitles for this file: /movies/Season of the Witch (2011)/Season.of.the.Witch.2011.1080p.BluRay.REMUX.AVC.DTS-HD.MA.7.1-EPSiLON.mkv|
2026-02-24 22:24:35|DEBUG   |root                            |BAZARR guessing video object using video file path: /movies/Season of the Witch (2011)/Season.of.the.Witch.2011.1080p.BluRay.REMUX.AVC.DTS-HD.MA.7.1-EPSiLON.mkv|
2026-02-24 22:24:35|DEBUG   |subzero.video                   |Parsing video: Season.of.the.Witch.2011.1080p.BluRay.REMUX.AVC.DTS-HD.MA.7.1-EPSiLON.mkv, hints: {'title': 'Season of the Witch', 'type': 'movie'}|
2026-02-24 22:24:35|INFO    |subliminal_patch.core           |Determining basic video properties for 'Season.of.the.Witch.2011.1080p.BluRay.REMUX.AVC.DTS-HD.MA.7.1-EPSiLON.mkv' in '/movies/Season of the Witch (2011)'|
2026-02-24 22:24:35|DEBUG   |subliminal_patch.core           |GuessIt found: {
    "title": "Season of the Witch",
    "year": 2011,
    "screen_size": "1080p",
    "source": "Blu-ray",
    "other": "Remux",
    "video_codec": "H.264",
    "video_profile": "Advanced Video Codec High Definition",
    "audio_codec": "DTS-HD",
    "audio_profile": "Master Audio",
    "audio_channels": "7.1",
    "release_group": "EPSiLON",
    "container": "mkv",
    "type": "movie"
}|
2026-02-24 22:24:35|DEBUG   |subliminal_patch.core           |Size is 29452647839|
2026-02-24 22:24:35|DEBUG   |subliminal_patch.core           |Computed hashes {}|
2026-02-24 22:24:35|DEBUG   |root                            |BAZARR guessing video object using scene name: Season.of.the.Witch.2011.1080p.BluRay.REMUX.AVC.DTS-HD.MA.7.1-EPSiLON.mkv|
2026-02-24 22:24:35|DEBUG   |subzero.video                   |Parsing video: Season.of.the.Witch.2011.1080p.BluRay.REMUX.AVC.DTS-HD.MA.7.1-EPSiLON.mkv, hints: {'title': 'Season of the Witch', 'type': 'movie', 'single_value': True}|
2026-02-24 22:24:35|INFO    |subliminal_patch.core           |Determining basic video properties for 'Season.of.the.Witch.2011.1080p.BluRay.REMUX.AVC.DTS-HD.MA.7.1-EPSiLON.mkv' in ''|
2026-02-24 22:24:35|DEBUG   |subliminal_patch.core           |GuessIt found: {
    "title": "Season of the Witch",
    "year": 2011,
    "screen_size": "1080p",
    "source": "Blu-ray",
    "other": "Remux",
    "video_codec": "H.264",
    "video_profile": "Advanced Video Codec High Definition",
    "audio_codec": "DTS-HD",
    "audio_profile": "Master Audio",
    "audio_channels": "7.1",
    "release_group": "EPSiLON",
    "container": "mkv",
    "type": "movie"
}|
2026-02-24 22:24:35|DEBUG   |root                            |BAZARR resulting video object once refined using scene name: {
    "name": "/movies/Season of the Witch (2011)/Season.of.the.Witch.2011.1080p.BluRay.REMUX.AVC.DTS-HD.MA.7.1-EPSiLON.mkv",
    "source": "Blu-ray",
    "release_group": "EPSiLON",
    "resolution": "1080p",
    "video_codec": "H.264",
    "audio_codec": "DTS-HD",
    "imdb_id": null,
    "tmdb_id": null,
    "hashes": {},
    "size": 29452647839,
    "subtitle_languages": "set()",
    "original_name": "Season.of.the.Witch.2011.1080p.BluRay.REMUX.AVC.DTS-HD.MA.7.1-EPSiLON.mkv",
    "plexapi_metadata": {},
    "hints": {
        "title": "Season of the Witch",
        "type": "movie",
        "single_value": true
    },
    "audio_languages": "set()",
    "external_subtitle_languages": "set()",
    "streaming_service": null,
    "edition": null,
    "original_path": "/movies/Season of the Witch (2011)/Season.of.the.Witch.2011.1080p.BluRay.REMUX.AVC.DTS-HD.MA.7.1-EPSiLON.mkv",
    "other": "Remux",
    "info_url": null,
    "series_anidb_series_id": [
        null
    ],
    "series_anidb_episode_id": [
        null
    ],
    "series_anidb_season_episode_offset": [
        null
    ],
    "anilist_id": null,
    "title": "Season of the Witch",
    "year": 2011,
    "alternative_titles": []
}|
2026-02-24 22:24:35|DEBUG   |root                            |Running refiner: database|
2026-02-24 22:24:35|DEBUG   |root                            |Running refiner: ffprobe|
2026-02-24 22:24:35|DEBUG   |root                            |FFprobe found: {
    "path": "/movies/Season of the Witch (2011)/Season.of.the.Witch.2011.1080p.BluRay.REMUX.AVC.DTS-HD.MA.7.1-EPSiLON.mkv",
    "duration": "1:34:59.403000",
    "size": 29452647839,
    "bit_rate": 41341379,
    "container": "mkv",
    "video": [
        {
            "id": 0,
            "name": "MPEG-4 AVC Video / 35686 kbps / 1080p / 23,976 fps / 16:9 / High Profile 4.1",
            "language": "English",
            "duration": "1:34:55.023000",
            "width": 1920,
            "height": 1080,
            "scan_type": "Progressive",
            "aspect_ratio": "1.778",
            "pixel_aspect_ratio": "1.0",
            "resolution": "1080p",
            "frame_rate": "23.976",
            "bit_rate": 35686030,
            "bit_depth": 8,
            "codec": "H.264",
            "profile": "High",
            "default": true
        }
    ],
    "audio": [
        {
            "id": 1,
            "name": "DTS-HD Master Audio / 5608 kbps / 7.1 / 48 kHz / 24-bit",
            "language": "English",
            "duration": "1:34:59.403000",
            "codec": "DTS-HD",
            "profile": "Master Audio",
            "channels_count": 8,
            "channels": "7.1",
            "bit_depth": 24,
            "bit_rate": 5608182,
            "sampling_rate": 48000,
            "default": true
        }
    ],
    "subtitle": [
        {
            "id": 2,
            "name": "SDH",
            "language": "English",
            "format": "PGS",
            "hearing_impaired": true
        },
        {
            "id": 3,
            "language": "French",
            "format": "PGS"
        },
        {
            "id": 4,
            "language": "Russian",
            "format": "PGS"
        }
    ],
    "provider": {
        "name": "ffmpeg",
        "version": {
            "/usr/bin/ffprobe": "v8.0.1"
        }
    }
}|
2026-02-24 22:24:35|DEBUG   |root                            |Running refiner: arr_history|
2026-02-24 22:24:35|DEBUG   |root                            |Running refiner: anidb|
2026-02-24 22:24:35|DEBUG   |root                            |Running refiner: anilist|
2026-02-24 22:24:35|DEBUG   |root                            |BAZARR is using these video object properties: {
    "name": "/movies/Season of the Witch (2011)/Season.of.the.Witch.2011.1080p.BluRay.REMUX.AVC.DTS-HD.MA.7.1-EPSiLON.mkv",
    "source": "Blu-ray",
    "release_group": "EPSiLON",
    "resolution": "1080p",
    "video_codec": "H.264",
    "audio_codec": "DTS-HD",
    "imdb_id": "tt0479997",
    "tmdb_id": "23047",
    "hashes": {},
    "size": 29452647839,
    "subtitle_languages": "set()",
    "original_name": "Season.of.the.Witch.2011.1080p.BluRay.REMUX.AVC.DTS-HD.MA.7.1-EPSiLON.mkv",
    "plexapi_metadata": {},
    "hints": {
        "title": "Season of the Witch",
        "type": "movie",
        "single_value": true
    },
    "audio_languages": "{'eng'}",
    "external_subtitle_languages": "set()",
    "streaming_service": null,
    "edition": null,
    "original_path": "/movies/Season of the Witch (2011)/Season.of.the.Witch.2011.1080p.BluRay.REMUX.AVC.DTS-HD.MA.7.1-EPSiLON.mkv",
    "other": "Remux",
    "info_url": null,
    "series_anidb_series_id": [
        null
    ],
    "series_anidb_episode_id": [
        null
    ],
    "series_anidb_season_episode_offset": [
        null
    ],
    "anilist_id": null,
    "title": "Season of the Witch",
    "year": 2011,
    "alternative_titles": [
        "Время ведьм",
        "En tiempo de brujas",
        "Caça às Bruxas",
        "女巫季节",
        "Musta noita",
        "Vremja vedm",
        "Temporada de brujas",
        "Polowanie na Czarownice",
        "Le Dernier des Templiers",
        "La sorcière noire",
        "עונת המכשפה",
        "Caceria de Brujas",
        "デビルクエスト",
        "Época das Bruxas",
        "Honba na čarodejnice",
        "Der letzte Tempelritter - Season of the Witch"
    ],
    "radarrId": 107,
    "fps": "23.976"
}|
2026-02-24 22:24:35|INFO    |subliminal_patch.core_persistent|Downloading subtitle <GreekSubsSubtitle: Season-of-the-witch-2011-1080p-bluray-x264-blow [<Language: alpha3=ell>]> with score 104|
2026-02-24 22:24:35|INFO    |subliminal_patch.core           |Downloading subtitle <GreekSubsSubtitle: Season-of-the-witch-2011-1080p-bluray-x264-blow [<Language: alpha3=ell>]>|
2026-02-24 22:24:35|DEBUG   |urllib3.connectionpool          |https://greeksubs.net:443 "GET /dll/EtuQE-5eac8cc50bc82/0/LPnU7Gyol HTTP/11" 302 None|
2026-02-24 22:24:35|CRITICAL|subliminal_patch.providers.greeksubs|Greeksubs allow only one download per search. Search again to generate a new single use download token.|
2026-02-24 22:24:35|ERROR   |subliminal_patch.core           |Invalid subtitle|
2026-02-24 22:24:35|DEBUG   |root                            |BAZARR Subtitles file downloaded for this file: /movies/Season of the Witch (2011)/Season.of.the.Witch.2011.1080p.BluRay.REMUX.AVC.DTS-HD.MA.7.1-EPSiLON.mkv|
2026-02-24 22:24:35|ERROR   |root                            |BAZARR Downloaded subtitles isn't valid for this file: /movies/Season of the Witch (2011)/Season.of.the.Witch.2011.1080p.BluRay.REMUX.AVC.DTS-HD.MA.7.1-EPSiLON.mkv|
2026-02-24 22:24:35|INFO    |socketio.server                 |emitting event "data" to all [/]|
2026-02-24 22:24:35|INFO    |engineio.server                 |7JfJ-exw7FD5QwI4AAAI: Sending packet MESSAGE data 2["data",{"type":"jobs","action":"update","payload":{"job_id":191}}]|
2026-02-24 22:24:35|INFO    |socketio.server                 |emitting event "data" to all [/]|
2026-02-24 22:24:35|INFO    |engineio.server                 |7JfJ-exw7FD5QwI4AAAI: Sending packet MESSAGE data 2["data",{"type":"jobs","action":"update","payload":{"job_id":191,"status":"completed","progress_value":null}}]|
2026-02-24 22:24:50|INFO    |engineio.server                 |7JfJ-exw7FD5QwI4AAAI: Sending packet PING data None|
2026-02-24 22:24:50|INFO    |engineio.server                 |7JfJ-exw7FD5QwI4AAAI: Received packet PONG data |
2026-02-24 22:24:56|INFO    |alembic.runtime.migration       |Context impl SQLiteImpl.|
2026-02-24 22:24:56|INFO    |alembic.runtime.migration       |Will assume non-transactional DDL.|
2026-02-24 22:25:03|DEBUG   |root                            |BAZARR returning this binary: /usr/bin/ffprobe|

Metadata

Metadata

Assignees

No one assigned

    Projects

    No projects

    Milestone

    No milestone

    Relationships

    None yet

    Development

    No branches or pull requests

    Issue actions