Remaining increments for helpdesk:
- Tag-based KB recall in the triage hook/flow (populate
ai_suggested_kb_ids from category/tag overlap with published articles).
- "Send AI Reply" record action that turns
ai_suggested_reply into an outbound helpdesk_message (is_ai_drafted=true).
- Customer portal sharing rule scoping portal users to their own tickets (profile is
viewAllRecords:false; add the explicit rule).
Follow-up from the 9-template optimization + 9.5.1 runtime-testing pass.
Remaining increments for
helpdesk:ai_suggested_kb_idsfrom category/tag overlap with published articles).ai_suggested_replyinto an outboundhelpdesk_message(is_ai_drafted=true).viewAllRecords:false; add the explicit rule).Follow-up from the 9-template optimization + 9.5.1 runtime-testing pass.