Cannot use Github Copilot

[thanhtoan36]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Copilot

Body

I have Pro license Copilot subscription . But I cannot access copilot


User: thanhtoan36

[aumartinez]

Got the same error too

[github-actions[bot]]

💬 Your Product Feedback Has Been Submitted 🎉

Thank you for taking the time to share your insights with us! Your feedback is invaluable as we build a better GitHub experience for all our users.

Here's what you can expect moving forward ⏩

• Your input will be carefully reviewed and cataloged by members of our product teams. 
  • Due to the high volume of submissions, we may not always be able to provide individual responses.
  • Rest assured, your feedback will help chart our course for product improvements.
• Other users may engage with your post, sharing their own perspectives or experiences. 
• GitHub staff may reach out for further clarification or insight. 
  • We may 'Answer' your discussion if there is a current solution, workaround, or roadmap/changelog post related to the feedback.

Where to look to see what's shipping 👀

• Read the Changelog for real-time updates on the latest GitHub features, enhancements, and calls for feedback.
• Explore our Product Roadmap, which details upcoming major releases and initiatives.

What you can do in the meantime 💻

• Upvote and comment on other user feedback Discussions that resonate with you.
• Add more information at any point! Useful details include: use cases, relevant labels, desired outcomes, and any accompanying screenshots.

As a member of the GitHub community, your participation is essential. While we can't promise that every suggestion will be implemented, we want to emphasize that your feedback is instrumental in guiding our decisions and priorities.

Thank you once again for your contribution to making GitHub even better! We're grateful for your ongoing support and collaboration in shaping the future of our platform. ⭐

[TRKA234]

Hi @thanhtoan36,

Sorry to hear you're having trouble accessing Copilot despite having a Pro license. This is a known issue that can occur due to credential sync errors or regional availability.

Please try the following troubleshooting steps to resolve the issue:

1. Verify Subscription Status
   First, ensure that your subscription is fully active and not in a "pending" or "billing failed" state.

Go to: https://github.com/settings/copilot

Confirm that it says "Copilot Pro is active". If you see a "Buy Copilot" banner instead, there might be a delay in payment processing.

2. Refresh Your Credentials (IDE)
   Most access issues are caused by stale authentication tokens in your editor.

VS Code: 1. Click on the Accounts icon (bottom left).
2. Sign out of your GitHub account.
3. Open the Command Palette (Ctrl+Shift+P or Cmd+Shift+P) and run: GitHub Copilot: Sign Out.
4. Restart VS Code and sign back in.

IntelliJ/JetBrains:

Go to Settings -> Languages & Frameworks -> GitHub Copilot.

Log out and log back in.

3. Clear Local Cache (Advanced)
   If re-logging doesn't work, you may need to delete the local token files:

Windows: Delete %AppData%\github-copilot

macOS/Linux: Delete ~/.config/github-copilot

After deleting, restart your editor and authenticate again.

4. Check for Organization Policies
   If your GitHub account is part of an organization, their policies might override your personal Pro subscription.

Check if your organization has disabled Copilot features here: [Organization Settings > Copilot > Policies].

5. Check Service Status
   Sometimes the service itself is down. You can check the real-time status at githubstatus.com.

Still not working?
If none of these work, it’s likely an "entitlement provisioning" error on GitHub's backend. You should contact GitHub Support directly and request a "manual license/entitlement refresh" for your account.

Hope this helps!

[thanhtoan36]

Im in trial period but disabled.
How to upgrade payment pro license?

[TRKA234]

Hi @thanhtoan36,

The reason your trial shows as "disabled" despite having time left is due to a recent change from GitHub. As of April 13, 2026, GitHub has temporarily paused all Copilot Pro trials (including existing ones) to combat system abuse.

To "upgrade" and regain access to Pro features immediately, you have to bypass the trial and start a paid subscription. Here is how to do it:

1. Resume as a Paid Subscriber
   Since the trial is locked, you need to convert it to a paid plan:

Go to your Billing Settings.

Look for the GitHub Copilot section.

You should see a button to "Sign up for Copilot" or "Resume Subscription".

Follow the prompts to add/confirm your payment method. This will immediately end the "trial" state and charge you $10/month, which will unlock the Pro features.

2. Check for the "Cancel" Loophole
   Some users have reported that "canceling" the already disabled trial actually resets the backend state:

Click "Cancel trial" in your billing settings.

Refresh the page.

Often, the "Upgrade to Copilot Pro" button will then reappear, allowing you to start a fresh paid subscription without the "trial disabled" block.

3. Switch to Copilot Free (Alternative)
   If you don't want to pay yet, you can switch to the Copilot Free tier. It has lower limits (50 chats/month) but will allow you to at least use the tool while the Pro trials are paused.

Note: If the "Sign up" button in your screenshot doesn't work or keeps looping, it's a backend sync error. You will need to Contact GitHub Support and ask them to "Force-expire my trial entitlement" so you can purchase a full Pro license.

[queenofcorgis]

Hi, we appreciate you reaching out to report this issue.

We have recently needed to pause GitHub Copilot Pro trial plans due to a significant rise in abuse of our free trial system, as announced on the GitHub Blog: Pausing new GitHub Copilot Pro trials.

⭐ We are aware that some users are having trouble cancelling the trial and we are working towards a solution. For more information and real-time updates, please subscribe to this discussion to receive notifications as we post additional details.