Copilot Enterprise seat assigned, but account stuck on Free plan

[kamranbabar49]

🏷️ Discussion Type

Bug

Body

Hi everyone,

I am dealing with an account syncing bug and could really use some help or an escalation to the billing team.

The Issue:
My organization recently assigned me a GitHub Copilot Enterprise seat. Our admins have double-checked and confirmed that the seat is fully active on their billing dashboard and correctly assigned to my username.

However, my personal account is failing to recognize the Enterprise access. It is still behaving as if it is strictly on the personal Free plan, and I am completely locked out of all Copilot and Enterprise features.

Troubleshooting already completed:

• Logged completely out of GitHub on the web and cleared all cache/cookies.
• Logged out of my IDEs, revoked the old authentication tokens, disabled the Copilot extensions, and signed back in to generate a fresh token.

None of the standard fixes have worked. It appears my account is stuck in a loop and failing to sync with the Enterprise override on the backend.

Has anyone else experienced this, or is there a GitHub staff member who can manually trigger a sync on my account so the seat takes effect?

Thank you,
Kamran Babar

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