You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
Description:
I have integrated the Usersnap SDK into my React Native project following the same steps as the example provided in your repository. However, I'm facing an issue where the feedback form does not open in both my app and your example project.
Could you please check and run the example project to see if the issue can be replicated? I'm attaching the error logs and a screen recording to show the behavior.
Steps to Reproduce:
Follow the setup steps as per the documentation and example project.
Attempt to open the feedback form using UsersnapSdkMethods.openFeedbackView({locale: 'de'});.
The feedback form fails to open.
Expected Behavior:
The feedback form should open as expected when the SDK is invoked.
Actual Behavior:
The feedback form does not open. There are no visible errors, but the form simply does not appear.
Error Logs:
Screen Recording:
Screen.Recording.2024-10-04.at.12.21.30.PM.mov
Could you please take a look and let me know what might be causing this issue? Any guidance or updates would be greatly appreciated.
Description:
I have integrated the Usersnap SDK into my React Native project following the same steps as the example provided in your repository. However, I'm facing an issue where the feedback form does not open in both my app and your example project.
Could you please check and run the example project to see if the issue can be replicated? I'm attaching the error logs and a screen recording to show the behavior.
Steps to Reproduce:
UsersnapSdkMethods.openFeedbackView({locale: 'de'});.Expected Behavior:
The feedback form should open as expected when the SDK is invoked.
Actual Behavior:
The feedback form does not open. There are no visible errors, but the form simply does not appear.
Error Logs:

Screen Recording:
Screen.Recording.2024-10-04.at.12.21.30.PM.mov
Could you please take a look and let me know what might be causing this issue? Any guidance or updates would be greatly appreciated.
Thanks in advance!