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docs(terms): an upheld decision stays suspended through the appeal, and a silent case is still decided - #33

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Oct 8, 2026
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@HetCreep

@HetCreep HetCreep commented Oct 8, 2026 •

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Two changes to the enforcement process in TERMS.md, in English and Thai. The section stays under the pending-legal-review marker.

A silent case is still decided. When the 14-business-day answer window closes with no answer, Kolwen decides in writing within 7 business days, on the evidence it holds. The appeal right is unchanged.

An upheld decision no longer ends the contract at once. The account stays suspended, and the key's clock stays stopped, through the 30-business-day appeal window and through any appeal. The contract ends, with no refund, only when the appeal is dismissed or the window passes with none filed. A successful appeal restores the account and the key in full. The missed-deadline paragraph now says that a missed Kolwen deadline also lifts the suspension that follows an upheld decision.

The CHANGELOG records the change. surface-check, the legal-state check and tests, and the secret tests pass locally.

🤖 Generated with Claude Code

Summary by CodeRabbit

  • Documentation
    • Updated the acceptable-use terms in English and Thai to clarify written decision deadlines, including when a customer does not respond to a notice.
    • Clarified that an upheld decision keeps the account suspended and the key’s clock stopped during the appeal period and any appeal. Contract termination without a refund occurs only if an appeal is dismissed or the appeal period expires without one; a successful appeal restores the account and key.
    • Clarified that suspensions continuing past Kolwen’s deadline are lifted.

…nd a silent case is still decided

A customer who gives no answer inside the 14 business days is still
decided: Kolwen rules in writing within 7 business days, on the evidence
it holds, and the appeal right is unchanged. An upheld decision no longer
ends the contract at once: the account stays suspended, and the key's
clock stopped, through the 30-business-day appeal window and any appeal.
The contract ends, with no refund, only when the appeal is dismissed or
the window passes with none filed; a successful appeal restores the
account and the key in full. The missed-deadline paragraph now says a
Kolwen miss lifts the suspension that follows an upheld decision too. The
Thai version says the same, step by step. The pending-legal-review marker
stays, and the CHANGELOG records the change.

Co-Authored-By: Claude Sonnet 5.5 <noreply@anthropic.com>
Copilot AI balanced review requested due to automatic review settings October 8, 2026 20:54
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coderabbitai Bot commented Oct 8, 2026 •

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No actionable comments were generated in the recent review. 🎉

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  • CHANGELOG.md
  • TERMS.md

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Files:

  • TERMS.md
Keep a Changelog.

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Files:

  • CHANGELOG.md
House style is the UNSPACED em dash, an owner ruling, so do not suggest spaced dashes.

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Files:

  • TERMS.md
  • CHANGELOG.md
Context for every file.

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Files:

  • TERMS.md
  • CHANGELOG.md

📝 Walkthrough

Walkthrough

The terms update the decision deadline and specify how suspension, appeals, contract termination, and missed deadlines affect account and key status. The changelog records the no-response process in English and Thai.

Changes

Enforcement appeals

Layer / File(s) Summary
Decision, appeal, and suspension rules
TERMS.md, CHANGELOG.md
The terms specify a written decision deadline after an answer or the 14-business-day response period. An upheld decision keeps the account suspended and the key’s clock stopped during the appeal window and any appeal. Termination without a refund occurs if an appeal is dismissed or the window expires without an appeal. A successful appeal restores the account and key. The missed-deadline rule lifts suspension after an upheld decision. The changelog records the no-response process in English and Thai.

Priority: ⬇️ Low

Estimated code review effort: 2 (Simple) | ~8 minutes

Change: Other

Merge Risk: ⚪ Minimal · up to 5dea7

The changelog already records the missed-deadline outcome, and no identified change-related risk remains that would block merging.

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🟢 Approval recommended

The English and Thai terms consistently implement the described process without unresolved issues.

0 open findings

What changed in this PR

Updates the documented enforcement and appeal process in English and Thai.

Changes:

  • Defines decisions for unanswered cases.
  • Keeps upheld cases suspended through appeal.
  • Records the policy update in the changelog.
File Description
TERMS.md Updates enforcement deadlines, appeals, and suspension rules.
CHANGELOG.md Documents the revised enforcement process.

🧠 Review effort: Balanced


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@HetCreep
HetCreep merged commit a181859 into main Oct 8, 2026
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HetCreep deleted the lwk2-terms-1009a branch October 8, 2026 21:03
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