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danibaviera/README.md

👋 Hi there! I'm Dani

🧭 Service Design & Product professional connecting user needs, business processes, data and technology to design and improve digital services.

I work at the intersection of Service Design, Product, Business Analysis and Service Operations, combining a strong technical background in systems, software quality, data and integrations.

🌐 Let's connect:

LinkedIn

🧭 Service Design & Discovery

Service Design Journey Mapping Service Ecosystem Product Discovery Personas Opportunity Solution Tree

⚙️ Service Operations & Process Design

Service Operations Process Mapping BPMN Service Improvement Customer Enablement

📦 Product Ops & Business Analysis

Product Analysis Requirements Analysis User Stories Acceptance Criteria Backlog Scrum Kanban

🧩 Technical Backstage

SQL REST APIs Webhooks JSON Python MongoDB Databricks AWS Data Lineage Data Quality

🧪 Software Quality & Validation

Functional Testing Integration Testing Usability Testing Regression Testing API Testing UAT BDD Gherkin

🛠️ Tools

Jira Confluence Miro Figma Postman GitHub

🤖 AI Tools & Governance

GitHub Copilot Claude AWS Bedrock Lovable AI Governance

💡 More About Me

My background combines Service Design, Product, Business & Systems Analysis, Service Operations and Software Quality, with experience across SaaS, FinTech, telecom, CRM and energy environments.

I connect user and business needs with processes, data and technology, applying Discovery, journey and process mapping, requirements analysis and service improvement.

My technical background allows me to look beyond the user-facing experience and understand the technical backstage of digital services, including business rules, data flows, APIs, integrations and systems.

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  1. bpm_process_improvement bpm_process_improvement Public

    Business Process Management (BPM) for a software development department with no standardized processes and a reactive, firefighting approach.

  2. designing_trust designing_trust Public

    Portfolio featuring a service design project concept for a bank financing app.

  3. service_operations service_operations Public

    Portfolio case focused on operational data visibility, dependency mapping, and incident recovery in a fictional energy operations environment. The project explores how missing data affects daily wo…

  4. data_governance data_governance Public

    Project with data Profiling and data Catalog

    Python

  5. mongo_project mongo_project Public

    basic mongo db project

    JavaScript

  6. data_modeling_and_design data_modeling_and_design Public

    MySQL Workbench - creating ERD diagrams, editing SQL and server administration.